<?php
/**
 * ###############################################
 *
 * SWIFT Framework
 * _______________________________________________
 *
 * @author         Varun Shoor
 *
 * @package        SWIFT
 * @copyright      Copyright (c) 2001-2012, Kayako
 * @license        http://www.kayako.com/license
 * @link           http://www.kayako.com
 *
 * ###############################################
 */

$__LANG = array(
	'download'                  => 'Download',
	'tabgeoip'                  => 'GeoIP',
	'geoiptimezone'             => 'Time Zone',
	'geoipisp'                  => 'ISP',
	'geoiporganization'         => 'Organization',
	'geoipnetspeed'             => 'Net Speed',
	'geoipcountry'              => 'Country',
	'geoipcountrydesc'          => 'Country',
	'geoipregion'               => 'Region',
	'geoipcity'                 => 'City',
	'geoippostalcode'           => 'Postal Code',
	'geoiplatitude'             => 'Latitude',
	'geoiplongitude'            => 'Longitude',
	'geoipmetrocode'            => 'Metro Code',
	'geoipareacode'             => 'Area Code',
	'calllogs'                  => 'Call Logs',
	'cphonenumber'              => 'Phone number',
	'cuserfullname'             => 'User',
	'cstafffullname'            => 'Staff',
	'ccalltype'                 => 'Call type',
	'ccallstatus'               => 'Call status',
	'winviewcall'               => 'View Call',
	'status_accepted'           => 'Accepted',
	'status_ended'              => 'Ended',
	'status_pending'            => 'Waiting for answer',
	'status_rejected'           => 'Rejected',
	'status_unanswered'         => 'Missed',
	'type_outbound'             => 'Outbound',
	'type_inbound'              => 'Inbound',
	'type_missed'               => 'Missed',
	'ccalldateline'             => 'Date',
	'tabcalls'                  => 'Calls',
	'chcallinfo'                => 'Call information',
	'chphonenumber'             => 'Phone number:',
	'chcallstarted'             => 'started:',
	'chcallended'               => 'Ended:',
	'chduration'                => 'Duration:',
	'chcallstatus'              => 'Status:',
	'chcalltype'                => 'Type:',
	'viewcall'                  => 'View call',
	'viewcallext'               => 'Call: %s',
	'tabcall'                   => 'Call',
	'cvphone'                   => 'Phone number',
	'cvuser'                    => 'User',
	'cvstaff'                   => 'Staff',
	'cvchat'                    => 'Chat',
	'cvcallstarted'             => 'Started',
	'cvcallended'               => 'Ended',
	'cvduration'                => 'Duration',
	'cvcallstatus'              => 'Status',
	'cvcalltype'                => 'Type',
	'callfdepartment'           => 'Department',
	'callfdate'                 => 'Date',
	'callftype'                 => 'Type',
	'callfstatus'               => 'Status',
	'quickfilter'               => 'Quick Filter',
	'livechat'                  => 'Live Chat',
	'chathistory'               => 'Chat History',
	'chtnewmess'                => 'New Messages',
	'chtrepliedmess'            => 'Replied/Read',
	'chtsurveymess'             => 'Surveys',
	'chtratings'                => 'Survey Ratings',
	'messages'                  => 'Messages',
	'messagest'                 => 'Messages/Surveys',
	'chattitle'                 => '[#%s]: %s',
	'messagetitle'              => '[#%s]: %s',
	'surveytitle'               => '[#%s]: %s',
	'informationbox'            => 'Information',
	'infobchatid'               => 'CHAT ID',
	'infobuser'                 => 'USER',
	'infobstaff'                => 'STAFF',
	'infobdepartment'           => 'DEPARTMENT',
	'infobwaittime'             => 'WAIT TIME',
	'infobduration'             => 'DURATION',
	'infobstatus'               => 'STATUS',
	'tabtickets'                => 'Tickets',
	'createticket'              => 'Create Ticket',
	'infobmessageid'            => 'MESSAGE ID',
	'tabchats'                  => 'Chats',
	'infobtype'                 => 'TYPE',
	'chtdate'                   => 'Date',
	'chttype'                   => 'Type',
	'chtdepartment'             => 'Departments',
	'chpublic'                  => 'Public',
	'chprivate'                 => 'Private',
	'chunanswered'              => 'Unanswered',
	'chtimedout'                => 'Timed Out',
	'userfullname'              => 'Name',
	'desc_userfullname'         => '',
	'useremail'                 => 'Email',
	'staffname'                 => 'Staff name',
	'chatdepartment'            => 'Department',
	'chatdate'                  => 'Date',
	'chatnoanswer'              => '(Unanswered)',
	'chattimeout'               => '(Timed out)',
	'chatprivate'               => '(Private)',
	'chatactive'                => '(Currently active)',
	'canned'                    => 'Canned Responses',
	'tabcategories'             => 'Categories',
	'tabresponses'              => 'Responses',
	'responsetitle'             => 'Response Title',
	'insertcategory'            => 'Insert Category',
	'insertresponse'            => 'Insert Response',
	'wininsertcannedcat'        => 'Insert Canned Category',
	'parentcategoryitem'        => '- Parent Category -',
	'cannedcategorytitle'       => 'Category title',
	'desc_cannedcategorytitle'  => 'Enter a title for the canned response category.',
	'parentcategory'            => 'Parent category',
	'desc_parentcategory'       => 'The category under which the new category will be added. Categories can be nested.',
	'categorytype'              => 'Visibility',
	'desc_categorytype'         => '<strong>Public</strong> Categories are available to all staff.<br /><strong>Private</strong> Categories are only available only to the staff who created the category (you).',
	'titlecannedcategoryinsert' => 'Canned response category (%s) created',
	'msgcannedcategoryinsert'   => 'The canned response category %s was created.',
	'titlecannedcategoryupdate' => 'Canned response category (%s) updated',
	'msgcannedcategoryupdate'   => 'The canned response category %s was updated.',
	'chathistoryfilter'         => 'Chat History',
	'titleinvalidparentcat'     => 'Invalid parent category',
	'msginvalidparentcat'       => 'The parent category specified is invalid. Please check the category tree to make sure that the category selected is not a child category.',
	'titledelcannedcat'         => 'Canned response categories deleted (%d)',
	'msgdelcannedcat'           => 'The following canned response categories were deleted:',
	'cannedresponsetitle'       => 'Response title',
	'desc_cannedresponsetitle'  => 'Enter a title for the canned response.',
	'parentcategoryresp'        => 'Parent category',
	'desc_parentcategoryresp'   => 'The category to add this response to.',
	'responseactions'           => 'Response Actions',
	'crpushurl'                 => 'Push URL',
	'desc_crpushurl'            => 'Enter the URL to be shared with the user when this response is chosen.',
	'crpushimage'               => 'Push image',
	'desc_crpushimage'          => 'Enter the URL to or upload an image (gif/png/jpeg) to be shared when this response is chosen.',
	'crtext'                    => 'Text',
	'crcode'                    => 'Code',
	'crsendmessage'             => 'Send message',
	'desc_crsendmessage'        => 'Select the type of message to send to the user.',
	'titleinvalidfileext'       => 'Unsupported image type',
	'msginvalidfileext'         => 'Supported image file types are: gif, jpeg, jpg, png.',
	'titlecannedresponseinsert' => 'Canned response (%s) created',
	'msgcannedresponseinsert'   => 'The canned response (%s) has been created.',
	'titlecannedresponseupdate' => 'Canned response (%s) updated',
	'msgcannedresponseupdate'   => 'The canned response (%s) has been updated.',
	'titledelcannedresp'        => 'Canned responses deleted (%d)',
	'msgdelcannedresp'          => 'The following canned responses were deleted:',
	'search'                    => 'Search',
	'lookup'                    => 'Lookup',
	'tabsearch'                 => 'Advanced Search (Chats)',
	'matchtype'                 => 'Criteria matching type',
	'desc_matchtype'            => 'How search will handle the criteria below.',
	'smatchall'                 => 'Match all criteria (AND)',
	'smatchany'                 => 'Match any of the criteria (OR)',
	'insertcriteria'            => 'Insert Criteria',
	'rootcategory'              => 'Root Category',
	'tabchathistory'            => 'Chat: #%s',
	'ch_userfullname'           => 'User\'s name:',
	'ch_useremail'              => 'User\'s email:',
	'ch_subject'                => 'Subject:',
	'ch_chatid'                 => 'Chat ID:',
	'ch_date'                   => 'Date:',
	'ch_lastpostactivity'       => 'Last post activity:',
	'ch_waittime'               => 'Wait time:',
	'ch_duration'               => 'Duration:',
	'ch_staff'                  => 'Staff:',
	'ch_department'             => 'Department:',
	'ch_wastransferred'         => 'Was transferred?:',
	'ch_transferdate'           => 'Transfer date:',
	'ch_transferredfrom'        => 'Transferred from:',
	'ch_transferredto'          => 'Transferred to:',
	'chtransferpending'         => 'Yes (pending)',
	'chtransferaccepted'        => 'Yes (accepted)',
	'chtransferrejected'        => 'Yes (rejected)',
	'ch_ipaddress'              => 'IP address:',
	'ch_isproactive'            => 'Is proactive?:',
	'ch_chattype'               => 'Chat type:',
	'ch_chatstatus'             => 'Chats status:',
	'ch_roundrobinhits'         => 'Round-robin hits:',
	'ch_primaryskill'           => 'Primary chat skill:',
	'chconversation'            => 'Conversation',
	'hchatid'                   => 'Chat ID',
	'huserfullname'             => 'User\'s name',
	'huseremail'                => 'User\'s email',
	'hstaff'                    => 'Staff',
	'hdepartment'               => 'Department',
	'hdate'                     => 'Date',
	'tabhistory'                => 'History',
	'print'                     => 'Print',
	'addnote'                   => 'Add Note',
	'titledelchat'              => 'Chats deleted (%d)',
	'msgdelchat'                => 'The following chats have been deleted:',
	'ch_supportcenter'          => 'Support Center: ',
	'emailchat'                 => 'Email Chat',
	'chatemailfield'            => 'Email address',
	'desc_chatemailfield'       => 'Enter the recipient\'s email address to which this chat will be sent.',
	'chatnotesfield'            => 'Notes',
	'addnotes'                  => 'Notes',
	'notetitle'                 => '%s on %s',
	'addnote'                   => 'Add Note',
	'tabaddnote'                => 'Add Note',
	'chatnotedelconfirm'        => 'Are you sure you wish to delete this chat note?',
	'editnote'                  => 'Edit Note',
	'noteeditedtitle'           => ' <em>(Edited by %s on %s)</em>',
	'tabeditnote'               => 'Edit Note',
	'filterresponses'           => 'Filter Responses',
	'mhmessageid'               => 'Message ID',
	'mhsubject'                 => 'Subject',
	'mhdepartment'              => 'Department',
	'mhfullname'                => 'Name',
	'mhcreatedon'               => 'Created on',
	'mhrating'                  => 'Rating',
	'markasread'                => 'Mark as Read',
	'titlemessagedel'           => 'Messages deleted (%d)',
	'msgmessagedel'             => 'The following messages have been deleted:',
	'tabmessage'                => 'Message: #%s',
	'tabsurvey'                 => 'Survey: #%s',
	'mh_subject'                => 'Subject:',
	'mh_messageid'              => 'Message ID:',
	'mh_userfullname'           => 'Name:',
	'mh_useremail'              => 'Email:',
	'mh_repliedbystaff'         => 'Replied by staff:',
	'mh_department'             => 'Department:',
	'mh_date'                   => 'Created on:',
	'mh_replydate'              => 'Replied on:',
	'mh_messagetype'            => 'Type:',
	'mh_messagestatus'          => 'Status:',
	'mh_msgclient'              => 'Offline message',
	'mh_msgclientsurvey'        => 'Survey',
	'mh_msgstaff'               => 'Staff reply',
	'mh_msgread'                => 'Read',
	'mh_msgreplied'             => 'Replied',
	'mh_msgnew'                 => 'New',
	'mh_linkedchat'             => 'Linked chat:',
	'mh_surveyrating'           => 'Rating:',
	'mhmessagecontents'         => 'Message contents',
	'ch_linkedsurvey'           => 'Linked survey:',
	'chsurveycomments'          => 'Survey comments',
	'ch_surveyrating'           => 'Rating:',
	'tabreply'                  => 'Reply',
	'mrfromemail'               => 'From',
	'desc_mrfromemail'          => '',
	'mrsubject'                 => 'Subject',
	'desc_mrsubject'            => '',
	'subjectreplyformat'        => 'Re: %s',
	'mrreplycontents'           => 'Reply contents',
	'mrsend'                    => 'Send',
	'titlereplydispatched'      => 'Response sent',
	'msgreplydispatched'        => 'Your response to the message has been sent.',
	'mhstaffreply'              => 'Staff reply contents',
	'ch_templategroup'          => 'Template Group',

	/*
	 * ###############################################
	 * SEARCH CRITERIA
	 * ###############################################
	 */
	'chattypestaff'             => 'Private (staff to staff)',
	'chattypeclient'            => 'Public (user to staff)',
	'chatstatusincoming'        => 'Pending',
	'chatstatusinchat'          => 'In chat',
	'chatstatusended'           => 'Ended',
	'chatstatusnoanswer'        => 'No answer',
	'chatstatustimeout'         => 'Timed out',
	'chattransferpending'       => 'Pending',
	'chattransferaccepted'      => 'Accepted',
	'chattransferrejected'      => 'Rejected',
	'notapplicable'             => '- Not Applicable -',


	'csuserfullname'            => 'User\'s name',
	'desc_csuserfullname'       => 'Search chats by the name of the user.',
	'csuseremail'               => 'User\'s email',
	'desc_csuseremail'          => 'Search chats by the email address of the user.',
	'cssubject'                 => 'Subject',
	'desc_cssubject'            => 'Search chats by the subject (<em>please describe your issue</em>) of the chat.',
	'csconversation'            => 'Chat contents (SQL LIKE)',
	'desc_csconversation'       => 'Searches the contents of a chat using the SQL LIKE search method.',
	'csconversationngram'       => 'Chat contents',
	'desc_csconversationngram'  => 'Searches the contents of a chat.',
	'csstaffid'                 => 'Staff',
	'desc_csstaffid'            => 'The staff user who accepted and initially handled the chat.',
	'csdateline'                => 'Date',
	'desc_csdateline'           => 'Search chats which started before or after this time.',
	'csdatelinerange'           => 'Date <range>',
	'desc_csdatelinerange'      => 'Search chats which started within this time frame.',
	'csdepartment'              => 'Department',
	'desc_csdepartment'         => 'Search chats which were started in a particular department.',
	'cswaittime'                => 'User wait time',
	'desc_cswaittime'           => 'The time (in seconds) that the user had to wait before a staff user picked up the chat request.',
	'cstransferstatus'          => 'Transfer status',
	'desc_cstransferstatus'     => 'Search chats by the transfer status (i.e. if a chat was transferred from one staff to another and the other staff rejected the transfer, the <strong>transfer status</strong> of that chat would be <strong>rejected</strong>.',
	'cstransferfrom'            => 'Transferred from',
	'desc_cstransferfrom'       => 'The staff user who initiated the transfer.',
	'cstransferto'              => 'Transferred to',
	'desc_cstransferto'         => 'The staff user to who the chat was transferred.',
	'cstransferdate'            => 'Transfer date',
	'desc_cstransferdate'       => 'Search chats which were transferred before or after this date.',
	'cstransferdaterange'       => 'Transfer date <range>',
	'desc_cstransferdaterange'  => 'Search chats which were transferred within this time frame.',
	'cschattype'                => 'Chat type',
	'desc_cschattype'           => '',
	'cschatstatus'              => 'Chat status',
	'desc_cschatstatus'         => 'The status of the chat. If a chat is currently in progress, the status will be <strong>In chat</strong>. If a chat request was not picked up, the chat status would be <strong>No answer</strong>.',
	'csroundrobinhits'          => 'Round-robin hits',
	'desc_csroundrobinhits'     => 'If the helpdesk\'s live chat queueing mode is set to <strong>round robin</strong>, search chats by number of round robin hits. A round robin hit is when a chat request is sent to an available staff user, but that staff user does not accept the request in time and the helpdesk tries the next available staff user.',
	'cschatskill'               => 'Staff skill',
	'desc_cschatskill'          => 'Search chats by staff skill (either set by a <strong>visitor rule</strong> or manually as part of a chat transfer). Staff skills for live support can be assigned in the admin control panel.',
	'csipaddress'               => 'IP address',
	'desc_csipaddress'          => 'Search chats by the IP address of the user who started the chat.',
	'csisproactive'             => 'Invitation to chat accepted',
	'desc_csisproactive'        => 'Search for chats that were the result of a proactive chat request by staff users or <strong>visitor rules</strong>.',
);
?>