<?php
/**
 * ###############################################
 *
 * SWIFT Framework
 * _______________________________________________
 *
 * @author		Varun Shoor
 *
 * @package		SWIFT
 * @copyright	Copyright (c) 2001-2012, Kayako
 * @license		http://www.kayako.com/license
 * @link		http://www.kayako.com
 *
 * ###############################################
 */

$__LANG = array(
	'tickets' => 'Tickets',
	'overdue' => 'Overdue',
	'unassigned' => '-- Unassigned --',
	'unassigned2' => 'Unassigned',
	'menuviews' => 'View: %s',
	'merge' => 'Merge',
	'trash' => 'Trash',
	'spam' => 'Spam',
	'watch' => 'Watch',
	/*
	* BUG FIX - Saloni Dhall
	*
	* SWIFT-3091 Staff CP: laguage display issue (only button reply)
	*
	* Comments: None
	*/
	'reply' => 'Reply',
	'qticketpost' => 'Quote this post',

	// Tree
	'treeinbox' => 'Inbox',
	'treetrash' => 'Trash',
	'treewatched' => 'Watched',
	'treeflagged' => 'Flagged',
	'treemytickets' => 'My Tickets',
	'treeunassigned' => 'Unassigned',

	// Grid Titles
	'f_ticketid' => 'Ticket ID',
	'f_subject' => 'Subject',
	'f_queue' => 'Email Queue',
	'f_department' => 'Department',
	'f_ticketstatus' => 'Status',
	'f_duedate' => 'Reply Due',
	'f_lastactivity' => 'Last Activity',
	'f_date' => 'Date',
	'f_owner' => 'Owner',
	'f_priority' => 'Priority',
	'f_lastreplier' => 'Last Replier',
	'f_fullname' => 'Name',
	'f_timeworked' => 'Time Worked',
	'f_email' => 'Email',
	'f_totalreplies' => 'Replies',
	'f_assignstatus' => 'Assigned',
	'f_flagtype' => 'Flag',
	'f_laststaffreply' => 'Staff Update',
	'f_lastuserreply' => 'User Update',
	'f_tgroup' => 'Template Group',
	'f_slaplan' => 'SLA Plan',
	'f_usergroup' => 'User Group',
	'f_userorganization' => 'Organization',
	'f_escalationrule' => 'Escalation Rule',
	'f_escalatedtime' => 'Escalated Time',
	'f_resolutiondue' => 'Resolution Due',
	'f_type' => 'Type',
	'f_typeicon' => 'Type (Icon)',

	// Creation Modes
	'cm_api' => 'API',
	'cm_email' => 'Email',
	'cm_sitebadge' => 'Site Badge',
	'cm_staffcp' => 'Staff CP',
	'cm_supportcenter' => 'Support Center',

	// Ticket listing icon description tags
	'alt_hasattachments' => 'Has attachments',
	'alt_isescalated' => 'This ticket has gone overdue and has been escalated',
	'alt_raisedbyemail' => 'Raised by email',
	'alt_linkedticket' => 'This ticket is linked to another',
	'alt_followupset' => 'A follow up item has been set for this ticket',
	'alt_assignedotyou' => 'Assigned to you',
	'alt_watchingticket' => 'You are watching this ticket',
	'alt_ticketlocked' => 'This ticket is being viewed by another staff',
	'alt_ticketphonetype' => 'This ticket has been marked as a phone type ticket',
	'alt_ticketunread' => 'An update has been made to this ticket since you last visited',
	'alt_tickethastimetracking' => 'This ticket has a time tracking entry',
	'alt_tickethasnote' => 'This ticket has one or more ticket notes',
	'alt_tickethasbilling' => 'This ticket has a time tracking and billing entry',

	// Potentialy unused phrases in staff_ticketsmain.php
	'filtertickets' => 'Filter Tickets',

	// Ticket Copy/Split
	'closeold'                  => 'Close old ticket',
	'closeold_d'                => 'Close the old ticket (split from) after splitting this ticket.',
	'splitat'                   => 'Split at reply',
	'splitat_d'                 => 'This reply, and all replies made after it, will belong to the new ticket.',
	'split_into'                => 'Split into ticket',
	'split_from'                => 'Split from ticket',
	'duplicateat'               => 'Duplicate at reply',
	'duplicateat_d'             => 'This reply, and all replies made after it, will be duplicated to the new ticket.',
	'duplicate_into'            => 'Duplicate into ticket',
	'duplicate_from'            => 'Duplicate from ticket',
	'ticketsplitter'            => 'Ticket Splitter',
	'no_such_post'              => 'Couldn\'t identify the post at which to split.',
	'oldticket'                 => 'Old Ticket',
	'newticket'                 => 'New Ticket',
	'split'                     => 'Split',
	'duplicate'                 => 'Duplicate',
	'splitticket'               => 'Split Ticket',
	'duplicateticket'           => 'Duplicate Ticket'
);
?>
