<?php
/**
 * ###############################################
 *
 * SWIFT Framework
 * _______________________________________________
 *
 * @author		Varun Shoor
 *
 * @package		SWIFT
 * @copyright	Copyright (c) 2001-2012, Kayako
 * @license		http://www.kayako.com/license
 * @link		http://www.kayako.com
 *
 * ###############################################
 */

$__LANG = array (
	// ======= BEGIN V4 LOCALES =======
	'escalations' => 'Escalations',
	'insertrule' => 'Insert Rule',
	'ruletitle' => 'Rule title',
	'desc_ruletitle' => 'Enter a title for the escalation rule, for example: <em>Overdue tickets</em>.',
	'escalationruledetails' => 'Escalation Rule Details',
	'nochange' => '-- No Change --',
	'escalationplan' => 'SLA plan',
	'desc_escalationplan' => 'This escalation rule will trigger if a ticket goes overdue according to the SLA plan specified here.',
	'escalationaction' => 'Actions',
	'escalationstaff' => 'Assign ticket to a staff user',
	'desc_escalationstaff' => '',
	'escalationpriority' => 'Change ticket priority',
	'desc_escalationpriority' => '',
	'escalationticketstatus' => 'Change ticket status',
	'desc_escalationticketstatus' => '',
	'escalationdepartment' => 'Move ticket to a department',
	'desc_escalationdepartment' => '',
	'escalationslaplan' => 'Change the ticket\'s SLA plan',
	'desc_escalationslaplan' => '',
	'escalationflagtype' => 'Flag the ticket',
	'desc_escalationflagtype' => '',
	'noplanavailable' => '-- Not Available --',
	'sendnotification' => 'Send an email notification to the user',
	'desc_sendnotification' => '',
	'titlenoplanavail' => 'No SLA plans found',
	'msgnoplanavail' => 'There needs to be at least one SLA plan before you can create an escalation rule, because an escalation rule determines what happens to a ticket which violates an SLA plan.',
	'creationdate' => 'Creation Date',
	'wineditescalationrule' => 'Edit Escalation Rule: %s',
	'invalidescalationrule' => 'A problem was encountered (invalid escalation rule - make sure that the rule exists in the database)',
	'editrule' => 'Edit Rule',
	'desc_editrule' => '',
	'titledelescalationrule' => 'Escalation rules deleted (%d)',
	'msgdelescalationrule' => 'The following escalation rules were deleted:',
	'titleinsertescalationrule' => 'Escalation rule created',
	'msginsertescalationrule' => 'The escalation rule (%s) was created successfully.',
	'titleupdateescalationrule' => 'Escalation rule updated',
	'msgupdateescalationrule' => 'The escalation rule (%s) was updated successfully.',
	'manageescalations' => 'Manage',
	'desc_manageescalations' => '',
	'tabnotifications' => 'Notifications',
	'insertnotification' => 'Insert Notification',
	'escalationtickettype' => 'Change ticket type',
	'desc_escalationtickettype' => '',
	'escalationaddtags' => 'Tag the ticket',
	'desc_escalationaddtags' => '',
	'escalationremovetags' => 'Remove tags from the ticket (if set)',
	'desc_escalationremovetags' => '',
	'eruletype' => 'Escalation type',
	'desc_eruletype' => 'This escalation rule will trigger when a ticket goes overdue according to the SLA plan specified above.<br /><br /><strong>Reply overdue</strong> This escalation rule will trigger when a ticket\'s reply deadline lapses.<br /><strong>Resolution overdue</strong> Triggers when the resolution deadline lapses.<br /><strong>Either</strong> Triggers when either the reply or resolution deadlines lapse.',
	'eruletype_due' => 'Reply overdue',
	'eruletype_resolutiondue' => 'Resolution overdue',
	'eruletype_both' => 'Either reply or resolution overdue',
	// ======= END V4 LOCALES =======
);
?>