<?php
/**
 * ###############################################
 *
 * SWIFT Framework
 * _______________________________________________
 *
 * @author		Varun Shoor
 *
 * @package		SWIFT
 * @copyright	Copyright (c) 2001-2012, Kayako
 * @license		http://www.kayako.com/license
 * @link		http://www.kayako.com
 *
 * ###############################################
 */

$__LANG = array(
	'tsticketid' => 'Ticket ID',
	'desc_tsticketid' => 'The numeric ID of a ticket (this is used internally by the helpdesk - you may be looking for <strong>Ticket mask ID</strong> instead).',
	'tsticketmaskid' => 'Ticket mask ID',
	'desc_tsticketmaskid' => 'This is the regular, external ticket ID (ABC-123-4567).',
	'tsfullname' => 'Recipient\'s name',
	'desc_tsfullname' => 'Search the names of recipients participating in a ticket (searches tickets and individual ticket replies).',
	'tsemail' => 'Recipient\'s email address',
	'desc_tsemail' => 'Search tickets by the recipient\'s email addresses.',
	'tslastreplier' => 'Last replier\'s name',
	'desc_tslastreplier' => 'Search the name of the last person to reply to a ticket.',
	'tsreplyto' => 'Reply-to',
	'desc_tsreplyto' => 'The reply-to email as specified in the email header. This is only valid for tickets created by email.',
	'tssubject' => 'Ticket subject',
	'desc_tssubject' => 'Searches the subject of a ticket.',
	'tsmessage' => 'Ticket contents',
	'desc_tsmessage' => 'Searches the contents of ticket replies.',
	'tsmessagelike' => 'Ticket reply contents (using SQL LIKE)',
	'desc_tsmessagelike' => 'Searches message contents using the SQL LIKE search method.',
	'tsuser' => 'User account name or email addresses',
	'desc_tsuser' => 'Search for tickets created by users (with names or email addresses that match this criteria).',
	'tsuserorganization' => 'User organization',
	'desc_tsuserorganization' => 'Search the organization name of users and recipients participating in tickets.',
	'tsipaddress' => 'IP address',
	'desc_tsipaddress' =>  'If a ticket reply has been made from the <strong>support enter</strong>, the helpdesk may have logged an IP address for the user.',
	'tscharset' => 'Character set',
	'desc_tscharset' => 'Tickets of a particular character set.',
	'tsphone' => 'Phone number',
	'desc_tsphone' => 'Searches the phone number of users and recipients participating in tickets.',
	'tstimeworked' => 'Time worked',
	'desc_tstimeworked' => 'Search tickets by the time worked in seconds (in ticket billing and time tracking entries).',
	'tstimebilled' => 'Time billable',
	'desc_tstimebilled' => 'Search tickets by the time billable in seconds (in ticket billing and time tracking entries).',
	'tsdepartment' => 'Department',
	'desc_tsdepartment' => 'Tickets that belong to a department.',
	'tsowner' => 'Owner',
	'desc_tsowner' => 'Tickets assigned to a particular staff user.',
	'tstype' => 'Type',
	'desc_tstype' => '',
	'tsstatus' => 'Status',
	'desc_tsstatus' => '',
	'tspriority' => 'Priority',
	'desc_tspriority' => '',
	'tsemailqueue' => 'Email queue',
	'desc_tsemailqueue' => 'Tickets that were created or replied to by email via a specific email queue.',
	'tsslaplan' => 'SLA plan',
	'desc_tsslaplan' => 'Tickets that are currently assigned to a particular SLA plan.',
	'tsflag' => 'Flag',
	'desc_tsflag' => '',
	'tstemplategroup' => 'Template group',
	'desc_tstemplategroup' => 'Tickets that belong to a particular template group.',
	'tsescalation' => 'Escalated by rule',
	'desc_tsescalation' => 'Search for tickets that have been escalated by a specific escalation rule.',
	'tsbayesian' => 'Bayesian category',
	'desc_tsbayesian' => 'Tickets that have been matched to a specific Bayesian category.',
	'tsusergroup' => 'User group',
	'desc_tsusergroup' => 'Searches for tickets that have recipient\'s belonging to a particular user group.',
	'tscreator' => 'Ticket created by',
	'desc_tscreator' => '',
	'tscreationmode' => 'Creation mode',
	'desc_tscreationmode' => 'Search for tickets by how the ticket was created.',
	'tsdue' => 'Reply deadline',
	'desc_tsdue' => 'Tickets that have a reply deadline before or after this time.',
	'tsduerange' => 'Reply deadline <range>',
	'desc_tsduerange' => 'Tickets that have a reply deadline within this time frame.',
	'tsresolutiondue' => 'Resolution deadline',
	'desc_tsresolutiondue' =>  'Tickets that have a resolution deadline before or after this time.',
	'tsresolutionduerange' => 'Resolution deadline <range>',
	'desc_tsresolutionduerange' => 'Tickets that have a resolution deadline within this time frame.',
	'tscreationdate' => 'Creation date',
	'desc_tscreationdate' => 'Tickets that were created before or after this time.',
	'tscreationdaterange' => 'Creation date <range>',
	'desc_tscreationdaterange' => 'Tickets that were created within this time frame.',
	'tslastactivity' => 'Last updated',
	'desc_tslastactivity' => 'Tickets that were updated (i.e. replied to by anyone, or any other update event) before or after this time.',
	'tslastactivityrange' => 'Last updated <range>',
	'desc_tslastactivityrange' => 'Tickets that were updated (i.e. replied to by anyone, or any other update event) within this time frame.',
	'tslaststaffreply' => 'Last reply from staff',
	'desc_tslaststaffreply' => 'Tickets that received a reply from a staff user within this time frame.',
	'tslaststaffreplyrange' => 'Last reply from staff <range>',
	'desc_tslaststaffreplyrange' => 'Tickets that received a reply from a staff user within this time frame.',
	'tslastuserreply' => 'Last reply from user',
	'desc_tslastuserreply' => 'Tickets that received a reply from a user before or after this time.',
	'tslastuserreplyrange' => 'Last reply from user <range>',
	'desc_tslastuserreplyrange' => 'Tickets that received a reply from a user within this time frame.',
	'tsescalateddate' => 'Escalated date',
	'desc_tsescalateddate' => 'Tickets that have been escalated (went overdue) before or after this time.',
	'tsescalateddaterange' => 'Escalated date <range>',
	'desc_tsescalateddaterange' => 'Tickets that have been escalated (went overdue) within this time frame.',
	'tsresolutiondate' => 'Resolution deadline',
	'desc_tsresolutiondate' => 'Tickets that have a resolution deadline before or after this time.',
	'tsresolutiondaterange' => 'Resolution deadline <range>',
	'desc_tsresolutiondaterange' => 'Tickets that have a resolution deadline within this time frame.',
	'tsreopendate' => 'Reopen date',
	'desc_tsreopendate' => 'Search for tickets by when they were reopened (changed from a <strong>resolved</strong> to an <strong>open</strong> status) before or after this time.',
	'tsreopendaterange' => 'Reopen Date <range>',
	'desc_tsreopendaterange' => 'Search for tickets by when they were reopened (changed from a <strong>resolved</strong> to an <strong>open</strong> status) within this time frame.',
	'tsedited' => 'Has been edited',
	'desc_tsedited' => 'Tickets that have been edited.',
	'tseditedby' => 'Edited by',
	'desc_tseditedby' => 'Search for tickets that have been edited by a particular staff user.',
	'tsediteddate' => 'Edited date',
	'desc_tsediteddate' => 'Tickets that have been edited before or after this time.',
	'tsediteddaterange' => 'Edited date <range>',
	'desc_tsediteddaterange' =>  'Tickets that have been edited within this time frame.',
	'tstotalreplies' => 'Total replies',
	'desc_tstotalreplies' => 'Tickets that have this many replies.',
	'tshasnotes' => 'Ticket has notes',
	'desc_tshasnotes' => '',
	'tshasattachments' => 'Ticket has attachments',
	'desc_tshasattachments' => '',
	'tsisemailed' => 'Created by email',
	'desc_tsisemailed' => 'Tickets which were created via email.',
	'tshasdraft' => 'Ticket has a draft',
	'desc_tshasdraft' => 'Tickets that have a draft reply saved to them.',
	'tshasfollowup' => 'Pending follow-ups',
	'desc_tshasfollowup' => 'Tickets that have ticket follow-ups scheduled.',
	'tsislinked' => 'Ticket is linked to another',
	'desc_tsislinked' => 'Search for tickets that have been linked to another',
	'tsisfirstcontactresolved' => 'Resolved on first contact',
	'desc_tsisfirstcontactresolved' => 'Search for tickets that were resolved on first reply (by a staff user).',
	'tsaverageresponsetime' => 'Average response time',
	'desc_tsaverageresponsetime' => 'Search for tickets which have a particular average response time (between user and staff replies).',
	'tsescalationlevelcount' => 'Number of escalations',
	'desc_tsescalationlevelcount' => 'Search for tickets by how many times they have been escalated (gone overdue).',
	'tswasreopened' => 'Ticket has been reopened',
	'desc_tswasreopened' => 'Search for tickets that have been reopened (changed from a <strong>resolved</strong> to an <strong>open</strong> status).',
	'tsisresolved' => 'Ticket is resolved',
	'desc_tsisresolved' => 'Search for tickets that have been resolved (set to a <strong>resolved</strong> status).',
	'tsresolutionlevel' => 'Number of ticket owners before resolution',
	'desc_tsresolutionlevel' => 'Search for tickets by how many owners the ticket had before it was resolved.',
	'tsticketnotes' => 'Ticket note contents',
	'desc_tsticketnotes' => 'Search the contents of ticket notes.',
	'tsgeneraloptions' => 'General ticket criteria',
	'tsdateoptions' => 'Date criteria',
	'tsmiscellaneous' => 'Misc criteria',

	/**
	 * ---------------------------------------------
	 * OTHER LOCALES
	 * ---------------------------------------------
	 */
	'notapplicable' => '-- Not Applicable --',
	'lookup' => 'Lookup',
);
?>
