<?php
/**
 * ###############################################
 *
 * SWIFT Framework
 * _______________________________________________
 *
 * @author		Varun Shoor
 *
 * @package		SWIFT
 * @copyright	Copyright (c) 2001-2012, Kayako
 * @license		http://www.kayako.com/license
 * @link		http://www.kayako.com
 *
 * ###############################################
 */

$__LANG = array(
	'autoclose' => 'Auto Close',
	'manage' => 'Manage',
	'targetstatus' => 'Status to change to',
	'tabgeneral' => 'General',

	'insertrule' => 'Insert Rule',
	'editrule' => 'Edit Rule',

	'ruletitle' => 'Rule title',
	'desc_ruletitle' => 'Enter a title for this auto close rule.',
	'targetticketstatus' => 'Change status to',
	'desc_targetticketstatus' => 'Once the inactivity time has passed (see below), tickets matching this rule will be set to this status (this should be a <strong>resolved</strong> status).',
	'inactivitythreshold' => 'Inactivity threshold',
	'desc_inactivitythreshold' => 'If no update is made to a ticket within this number of hours, the ticket will be considered to be inactive. This is the first step towards automatically closing a ticket.',
	'closurethreshold' => 'Closure threshold',
	'desc_closurethreshold' => 'If a ticket has been marked as inactive and still no update is received within this number of hours, the ticket will be automatically set to the status you specified above.',
	'isenabled' => 'Rule is enabled',
	'desc_isenabled' => 'Toggle whether this rule is enabled or not.',
	'sortorder' => 'Execution order',
	'desc_sortorder' => 'It is possible to create multiple auto close rules. The execution order determines which rules are executed first, smallest to largest.',
	'sendpendingnotification' => 'Send inactivity notifiction email',
	'desc_sendpendingnotification' => 'The helpdesk can notify the user that their ticket has been marked as inactive and if no reply is received, will be closed.',
	'sendfinalnotification' => 'Send final ticket closed notification email',
	'desc_sendfinalnotification' => 'The helpdesk can also notify the user that their ticket has been closed.',
	'suppresssurveyemail' => 'Suppress customer survey email',
	'desc_suppresssurveyemail' => 'If you have enabled customer satisfaction survey invitations when a ticket is set to the status specified above, you may wish to prevent the helpdesk from sending a survey invitation for automatically closed tickets.',

	'insertcriteria' => 'Insert Criteria',


	'titleautocloseruledel' => 'Auto close rules deleted (%d)',
	'msgautocloseruledel' => 'The following auto close rules were deleted:',
	'titleautocloseruleenable' => 'Auto close rules enabled (%d)',
	'msgautocloseruleenable' => 'The following auto close rules were enabled:',
	'titleautocloseruledisable' => 'Auto close rules disabled (%d)',
	'msgautocloseruledisable' => 'The following auto close rules were disabled:',
	'titleautocloseruleinsert' => 'Auto close rule created',
	'msgautocloseruleinsert' => 'The auto close rule (%s) was created successfully.',
	'titleautocloseruleupdate' => 'Auto close rule updated',
	'msgautocloseruleupdate' => 'The auto close rule (%s) was updated successfully.',

	'titlenocriteriaadded' => 'No criteria specified',
	'msgnocriteriaadded' => 'You need to specify at least one criteria to create an auto close rule (otherwise, the helpdesk won\'t know which tickets to auto close).',

	/**
	 * ---------------------------------------------
	 * Rule Criterias
	 * ---------------------------------------------
	 */
	'notapplicable' => '-- NA --',
	'articketstatusid' => 'Status',
	'desc_articketstatusid' => '',
	'arpriorityid' => 'Priority',
	'desc_arpriorityid' => '',
	'ardepartmentid' => 'Department',
	'desc_ardepartmentid' => '',
	'arownerstaffid' => 'Owner',
	'desc_arownerstaffid' => '',
	'aremailqueueid' => 'Email queue',
	'arusergroupid' => 'User group',
	'desc_arusergroupid' => '',
	'desc_aremailqueueid' => '',
	'arflagtype' => 'Flag',
	'desc_arflagtype' => '',
	'arbayescategoryid' => 'Bayesian category',
	'desc_arbayescategoryid' => 'Tickets that have been matched to a specific Bayesian category.',
	'arcreator' => 'Creator',
	'desc_arcreator' => '',
	'creatorstaff' => 'Staff',
	'creatorclient' => 'User',
	'arunassigned' => '-- Unassigned --',
	'artemplategroupid' => 'Template group',
	'desc_artemplategroupid' => '',
	'artickettypeid' => 'Type',
	'desc_rtickettypeid' => '',
);