<?php
/**
 * ###############################################
 *
 * SWIFT Framework
 * _______________________________________________
 *
 * @author         Varun Shoor
 *
 * @package        SWIFT
 * @copyright      Copyright (c) 2001-2014, Kayako
 * @license        http://www.kayako.com/license
 * @link           http://www.kayako.com
 *
 * ###############################################
 */

$__LANG = array(
	'ratings'                     => 'Ratings',
	'tabgeneral'                  => 'General',
	'tabpermissionsstaff'         => 'Permissions (Staff)',
	'tabpermissionsuser'          => 'Permissions (User)',
	'staffgroups'                 => 'Staff Teams',
	'usergroups'                  => 'User Groups',
	'ratingticket'                => 'Ticket',
	'ratingticketpost'            => 'Ticket posts',
	'ratingchatsurvey'            => 'Chat survey',
	'ratingchathistory'           => 'Chat history',

	'staffvisibilitycustom'       => 'Restrict rating modification to certain staff teams',
	'desc_staffvisibilitycustom'  => 'If enabled, only the teams below will be able to modify and set values for this rating.',

	'buservisibilitycustom'       => 'Restrict rating to specific user groups',
	'desc_buservisibilitycustom'  => 'If enabled, only the user groups below will be able to modify and set values for this rating.',

	'bstaffvisibilitycustom'      => 'Restrict rating to specific staff teams',
	'desc_bstaffvisibilitycustom' => 'If enabled, only the teams below will be able to view this rating.',

	'isclientonly'                => 'Prevent staff from setting values for this rating',
	'desc_isclientonly'           => 'Only end users will be able to set values for this rating if enabled.',

	'ratingscale'                 => 'Rating scale',
	'desc_ratingscale'            => 'The maximum rating that can be given. For example, if <em>5</em> is selected, the lowest possible rating will be 1 and the highest 5.',

	'ratingtype'                  => 'Helpdesk area',
	'desc_ratingtype'             => 'The area of the helpdesk this rating will apply to. <br /><br /><strong>Ticket:</strong> Used to rate entire tickets.<br /><strong>Ticket post:</strong> Used to rate individual ticket responses.<br /><strong>Chat survey:</strong> Ratings will be added to the post-chat survey.<br /><strong>Chat history:</strong> Used to rate chat records in the staff control panel (intended for internal rating and auditing).',

	'ratingtitle'                 => 'Rating label',
	'desc_ratingtitle'            => 'For example, <em>Overall satisfaction</em> or <em>Speed of resolution</em>.',

	'displayorder'                => 'Display order',
	'desc_displayorder'           => 'Multiple ratings can appear in the same location. They will be displayed according to their display order number, smallest to largest.',

	'ratingdep'                   => 'Restrict rating to a department',
	'desc_ratingdep'              => 'Select a department to restrict this rating to tickets or chats within a specific department. If no department is selected, the rating will appear across all departments.',
	'ratingalldep'                => '-- All departments --',

	'iseditable'                  => 'Allow modification after first submission',
	'desc_iseditable'             => 'The value set for this rating can be modified, if enabled.',

	'ratingvisibility'            => 'Who can submit a rating?',
	'desc_ratingvisibility'       => '<strong>Public</strong> Ratings are available to all users. Select this option if you want to collect feedback from your end users and have the ratings visible to staff too.<br /><strong>Private</strong> Ratings are available only to your staff users, for internal rating purposes.',

	'ratingvis'                   => 'Visibility',
	'insertrating'                => 'Insert Rating',
	'desc_insertrating'           => '',
	'manageratings'               => 'Manage',
	'desc_manageratings'          => '',
	'wineditrating'               => 'Edit rating: %s',
	'editrating'                  => 'Edit rating',
	'desc_editrating'             => '',
	'titledelrating'              => 'Ratings deleted (%d)',
	'msgdelrating'                => 'The following ratings and all their data were deleted:',
	'titleratinginsert'           => 'Rating created',
	'msgratinginsert'             => 'The rating (%s) was created successfully.',
	'titleratingupdate'           => 'Rating updated',
	'msgratingupdate'             => 'The rating (%s) was updated successfully.',

	// Potentialy unused phrases in admin_ratings.php
	'ratingknowledgebase'         => 'Knowledgebase',
	'ratingtroubleshooter'        => 'Troubleshooter',
	'ratingnews'                  => 'News',
);
?>