<?php
/**
 * ###############################################
 *
 * SWIFT Framework
 * _______________________________________________
 *
 * @author         Varun Shoor
 *
 * @package        SWIFT
 * @copyright      Copyright (c) 2001-2014, Kayako
 * @license        http://www.kayako.com/license
 * @link           http://www.kayako.com
 *
 * ###############################################
 */

$__LANG = array(
	// ======= BEGIN V4 LOCALES =======
	'escalations'                 => 'Escalations',
	'insertrule'                  => 'Insert Rule',
	'ruletitle'                   => 'Rule title',
	'desc_ruletitle'              => 'Enter a title for the escalation rule, for example: <em>Overdue tickets</em>.',
	'escalationruledetails'       => 'Escalation Rule Details',
	'nochange'                    => '-- No Change --',
	'escalationplan'              => 'SLA plan',
	'desc_escalationplan'         => 'This escalation rule will trigger if a ticket goes overdue according to the SLA plan specified here.',
	'escalationaction'            => 'Actions',
	'escalationstaff'             => 'Assign ticket to a staff user',
	'desc_escalationstaff'        => '',
	'escalationpriority'          => 'Change ticket priority',
	'desc_escalationpriority'     => '',
	'escalationticketstatus'      => 'Change ticket status',
	'desc_escalationticketstatus' => '',
	'escalationdepartment'        => 'Move ticket to a department',
	'desc_escalationdepartment'   => '',
	'escalationslaplan'           => 'Change the ticket\'s SLA plan',
	'desc_escalationslaplan'      => '',
	'escalationflagtype'          => 'Flag the ticket',
	'desc_escalationflagtype'     => '',
	'noplanavailable'             => '-- Not Available --',
	'sendnotification'            => 'Send an email notification to the user',
	'desc_sendnotification'       => '',
	'titlenoplanavail'            => 'No SLA plans found',
	'msgnoplanavail'              => 'There needs to be at least one SLA plan before you can create an escalation rule, because an escalation rule determines what happens to a ticket which violates an SLA plan.',
	'creationdate'                => 'Creation Date',
	'wineditescalationrule'       => 'Edit Escalation Rule: %s',
	'invalidescalationrule'       => 'A problem was encountered (invalid escalation rule - make sure that the rule exists in the database)',
	'editrule'                    => 'Edit Rule',
	'desc_editrule'               => '',
	'titledelescalationrule'      => 'Escalation rules deleted (%d)',
	'msgdelescalationrule'        => 'The following escalation rules were deleted:',
	'titleinsertescalationrule'   => 'Escalation rule created',
	'msginsertescalationrule'     => 'The escalation rule (%s) was created successfully.',
	'titleupdateescalationrule'   => 'Escalation rule updated',
	'msgupdateescalationrule'     => 'The escalation rule (%s) was updated successfully.',
	'manageescalations'           => 'Manage',
	'desc_manageescalations'      => '',
	'tabnotifications'            => 'Notifications',
	'insertnotification'          => 'Insert Notification',
	'escalationtickettype'        => 'Change ticket type',
	'desc_escalationtickettype'   => '',
	'escalationaddtags'           => 'Tag the ticket',
	'desc_escalationaddtags'      => '',
	'escalationremovetags'        => 'Remove tags from the ticket (if set)',
	'desc_escalationremovetags'   => '',
	'eruletype'                   => 'Escalation type',
	'desc_eruletype'              => 'This escalation rule will trigger when a ticket goes overdue according to the SLA plan specified above.<br /><br /><strong>Reply overdue</strong> This escalation rule will trigger when a ticket\'s reply deadline lapses.<br /><strong>Resolution overdue</strong> Triggers when the resolution deadline lapses.<br /><strong>Either</strong> Triggers when either the reply or resolution deadlines lapse.',
	'eruletype_due'               => 'Reply overdue',
	'eruletype_resolutiondue'     => 'Resolution overdue',
	'eruletype_both'              => 'Either reply or resolution overdue',
	// ======= END V4 LOCALES =======
);
?>